Under data protection law, individuals have a right to be informed about how we use any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ such as this (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
This privacy notice explains how we collect, store and use personal data about our clients.
We, MPhatic Records Limited, 61 Anderson Road, Erdington, Birmingham, B23 6NL are the ‘data controller’ for the purposes of data protection law.
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about clients includes, but is not restricted to:
We may also hold data about customers that we have received from other organisations, including but not limited to booking agents, venues, and wedding/event planners.
Why we use this data
We use this data to:
Our legal basis for using this data
We only collect and use personal data when the law allows us to.
Most commonly, we process it where:
Less commonly where:
Where we have obtained consent to use clients’ personal data, this consent can be withdrawn at any time.
Some of the reasons listed above for collecting and using clients’ personal data overlap, and there may be several grounds which justify our use of this data.
How we store this data
We keep personal information about clients from the initial point of contact (usually via our website) and while they are engaging our services for an event. We will also keep it beyond their event date, to enable us to contact them following the event with relevant information, and if this is necessary in order to comply with our legal obligations.
Our website may be hosted on servers in or outside of the UK and as such any information you input, share or disclose via the website may be stored on these servers. Please see ‘Transferring Data Internationally’ for more details.
If you wish to see a copy of your retained records, please contact supertonixmusic@gmail.com. We will acknowledge the request within one working week.
Data sharing
We do not share information about clients with any third party without consent, unless the law and our policies allow us to do so. Where it is legally required, or necessary (and it complies with data protection law). We may share personal information about clients with:
Transferring data internationally
If we transfer personal data to a country or territory outside the European Economic Area, we will do so in accordance with data protection law. This is most likely during international events. Only data needed to run the event safely and effectively will be transferred.
Our website may be hosted on servers outside of the UK and as such any information you input, share or disclose via the website may be stored on these servers. Data may be stored and/or processed in territories outside the UK of which the European Commission has decided that it ensures an adequate level of protection and such processing and transfer will be in accordance with the Data Processing Addendum – Users (“DPA"). Any transfer to and Processing in a third country outside the European Union that does not ensure an adequate level of protection according to the European Commission, shall be conducted under an approved transfer mechanism, as detailed in the DPA.
Clients’ rights regarding personal data
Individuals have a right to make a ‘subject access request’ to gain access to personal information that the company holds about them.
If you make a subject access request, and if we do hold information about you, we will:
Individuals also have the right for their personal information to be transmitted electronically to another organisation in certain circumstances.
If you would like to make a request please contact us.
Other rights
Under data protection law, individuals have certain rights regarding how their personal data is used and kept safe, including the right to:
To exercise any of these rights, please contact us.
Data Retention
We may retain data about clients to make sure that you can be notified of relevant offers, events or other opportunities. If you would like us to remove this data, contact supertonixmusic@gmail.com.
Complaints
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact us via supertonixmusic@gmail.com.
Alternatively, you can make a complaint to the Information Commissioner’s Office:
Contact us
If you have any questions, concerns or would like more information about anything mentioned in this privacy notice, please contact us via supertonixmusic@gmail.com
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